For most companies, their brand reputation is their most valuable asset. You’ve spent a lot of time and energy creating your brand identity but unfortunately, a few bad reviews can significantly affect your business. But how you respond to a bad review, product recall, or a disgruntled customer can positively or negatively affect your reputation tenfold. Productivity PR is available to help you navigate through the turbulent waters, monitor relevant social media and review channels (i.e. Twitter, Facebook, Amazon, Yelp, TripAdvisor, OpenTable, etc.), and respond or address each concern tactfully, timely, seriously and personally on your behalf to resolve the situation and/or make other site users are aware that you genuinely care about your customers and your brand.